MAKING AN APPOINTMENT

Appointments

We like to offer personal care and would encourage you to see the same Doctor each time. Appointments are booked 10 minutes apart. We try our best to run to time so if you feel you need longer or have multiple issues you want to discuss, please book a double appointment.

We offer routine telephone consultations with doctors or nurses, these can be booked via out reception team.  We ask that patients ensure they are available at their allotted time to take the call. Messages will not be left on answer machines in order to maintain confidentiality.

There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens.

 

How to Book an Appointment

Routine Doctor’s Appointments can be booked online via SystmOnline

Initial login details can be obtained from the Practice reception. A form of personal identification may be required.

Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.

Find out how to register for the online services

 

Same Day Service - Telephone Triage

We provide a Same Day Service for acute medical problems and for patients who feel that they may need to be seen or supported that day.

The Same Day Service is provided by a team of experienced Duty Doctors and Duty Nurses, supported by a Healthcare Assistant and practice Pharmacist.

The Same Day Service runs between 08:00am and 18:30, Monday to Friday.  If you feel that you need advice or support the Same Day please contact our Reception Teams.  Our Reception Teams will ask you for a brief summary of the problem or concern.  This is to help them direct your call to the most appropriate person.  All requests will be triaged by the Duty Doctor or Duty Nurse and they will telephone you back to discuss things further.  If the Duty Doctor or Duty Nurse would like to see you, they will arrange for you to come down at a mutually convenient time.

The Same Day Service is based at the Sheepmarket Surgery site but telephone requests to access the service can be made through both of our Reception Teams.

 

Early Morning, Evening and Saturday Appointments

We offer extended clinics on Tuesday, Wednesday and Thursday mornings, Tuesday and Thursday evenings and Saturday mornings.  These clinics are pre-booked, routine appointments only.

 

Practice Nurse Appointments

Appointments with our nursing team are available during weekdays from 08:30 - 18:00.
Appointments can be made by telephone or in person at our reception desks.

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