Procedure for Complaints

We always try to give you the best service possible but there may be times when you feel this has not happened.

Our Practice Manager aims to respond to all complaints both promptly and courteously. Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right problems you have identified or mistakes that have been made. If you wish to make a complaint please telephone or contact our Practice Manager.

Simon Stitson

Lakeside Healthcare Stamford
St Mary’s Medical Centre
Wharf Road
Stamford
Lincs
PE9 2DH


NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

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